Only factory made products are subject to refund in case of: DAMAGED ITEMS Custom made products are not eligible for returns or refund. In case of minor errors subject to handmade designs like embroidery, stitching and block printing, customer holds the right to exchange the product. Please note: Manual errors like embroidery, stitching and block printing are natural and NOT SUBJECT TO DAMAGED CLAUSES because the product is made by hand. Only in case of severely damaged goods, refund is applicable. Additionally, size issues are not eligible for return, refund or exchanges because customer has access to size chart before buying.
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